Terms & conditions

Thank you for choosing to shop with us!

These terms and conditions apply to the use of our ecommerce website The Velvet Emporium, located at https://thevelvetemporium.com, and the purchase of any products or services through our Site. By accessing and using our Site, you agree to be bound by these Terms, so please read them carefully before using the Site.

  1. Age Requirement: You must be at least 13 years of age to use our Site and purchase Products.
  2. Site Use: Our Site is for personal, non-commercial use only. You may not use our Site for any illegal or unauthorized purpose.
  3. Product Availability: We make every effort to ensure that the Products displayed on our Site are available and accurately described. However, we reserve the right to modify, discontinue or update Products at any time without prior notice.
  4. Pricing and Payment: All prices for Products on our Site are in country currency and are subject to change without notice. The total cost of your order, including any applicable taxes and shipping fees, will be displayed at checkout. Payment must be made by one of the methods available on our Site. We reserve the right to refuse or cancel any order at any time for any reason.
  5. Shipping: We will use reasonable efforts to ship your Products to the address you provide during checkout within the time frame specified on our Site. Please note that shipping times may vary due to factors beyond our control, such as carrier delays or weather conditions.
  6. Returns and Refunds: If you are not satisfied with your purchase, you may return the Product(s) within 7 days of receipt for a full refund or exchange, provided that the Product(s) are unused, in their original condition and packaging, and accompanied by the original receipt or proof of purchase. Shipping and handling charges are non-refundable.
  7. Intellectual Property: The content on our Site, including but not limited to text, graphics, logos, images, and software, is the property of The Velvet Emporium and is protected by copyright and other intellectual property laws. You may not reproduce, modify, distribute, or use any content on our Site without our prior written consent.
  8. Limitation of Liability: Our liability for any damages arising out of or related to your use of our Site or the purchase of Products shall be limited to the amount you paid for the Product(s). We shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, or use, arising out of or in connection with our Site or the purchase of Products.
  9. Indemnification: You agree to indemnify and hold us harmless from and against any claims, damages, expenses, or losses arising out of or in connection with your use of our Site or the purchase of Products.
  10. Governing Law: These Terms and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.
  11. Changes to Terms: We reserve the right to modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our Site. Your continued use of our Site after any changes to these Terms constitutes your acceptance of the revised Terms.
  12. Contact Us: If you have any questions or concerns about these Terms or our Site, please contact us at https://thevelvetemporium.com/contact/.

Thank you for choosing to shop with us. We appreciate your business!